Return & Refund Policy
At Nurevora, we want you completely at peace with your purchase. Please review this policy before requesting a return. By placing an order with Nurevora, you agree to the terms below.
π Return Eligibility
You may request a return if all of the following are met: the request is submitted within 365 days of delivery, the book is returned in its original, good condition with all included items, it is not damaged, written in, or excessively worn, and proof of purchase is provided.
π« Non-Returnable Items
The following are not eligible: books that are damaged, marked, or written in, items missing original parts or packaging, products damaged through misuse or neglect, and final sale or clearance items (if applicable). Normal, careful reading does not void a return; a returned book should simply be in the same good condition it arrived in.
π Return Shipping
Return shipping costs are the customerβs responsibility, and original shipping fees are non-refundable. Once your return is approved, our support team will email you the return address and instructions. Please do not ship anything back before receiving this confirmation, as unauthorized returns cannot be accepted. We recommend a tracked shipping service. Nurevora is not responsible for lost, delayed, or misdirected return shipments.
π³ Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to the original payment method. Processing typically takes 5 to 10 business days. Refunds may be subject to handling or restocking deductions where permitted by law.
π‘ Partial Refund (Keep-It Option)
In some cases, Nurevora may offer a partial refund (for example, 25%) with no return required. This is offered at our discretion to save you return shipping and give you a faster, hassle-free resolution. Accepting a partial refund constitutes full and final settlement of the order.
π§ Damaged or Defective Items
If your Bible arrives damaged or misprinted, contact us within 48 hours of delivery with clear photos or videos. We will arrange a replacement or refund at no additional cost, where applicable.
π© How to Request a Return
To initiate a return, email our support team at hello@trynurevora.com . Please include your order number, the reason for return (valid per the above policy), and photos or videos if applicable. Returns sent without prior authorization will not be accepted.
β οΈ Chargebacks & Disputes
We kindly ask customers to contact Nurevora support before initiating a chargeback. We are always happy to work toward a fair, friendly solution. Unauthorized chargebacks may result in account restrictions, and we reserve the right to contest them using delivery confirmation and this published policy, in accordance with our payment provider and card network guidelines.
π Policy Updates
Nurevora reserves the right to update or modify this policy at any time. Changes apply to future orders only.
π‘οΈ Our Promise
We are not just selling a book. We are handing back the complete word of God, the whole canon in one readable volume. If you have any questions, our support team is always happy to help.
Policy Acceptance
By completing a purchase on our website, you acknowledge and agree to this Return & Refund Policy.