Shipping policy
At Nurevora, we aim to get your Ethiopian Bible to you as quickly and transparently as possible. Please review the information below. By placing an order on our website, you agree to the terms in this Shipping Policy.
📦 Order Processing Time
Orders are typically processed within 1 to 2 business days, not counting weekends or U.S. public holidays. During peak periods (holidays, promotions, high demand) processing may take slightly longer. Once your order is processed, you will receive a shipping confirmation email with tracking details.
🚚 Shipping Timeframes
Estimated delivery after dispatch: Standard Shipping 6 to 8 business days; Extended Delivery (remote areas) 8 to 12 business days. Delivery times are estimates, not guarantees, and may vary for reasons beyond our control.
🌎 Shipping Carriers
We work with reliable carriers to make sure your order arrives safely. Carrier selection depends on your location and warehouse availability. Orders ship from our U.S. warehouse.
⏳ Shipping Delays (Important Notice)
While we work hard to meet our estimates, delays can happen due to carrier issues, weather, customs or transport disruptions, peak-season volume, or an incorrect or incomplete address. Nurevora is not responsible for carrier delays once an order has shipped. A delay while a shipment is in transit is not grounds for a chargeback or refund.
📍 Tracking Information
Tracking numbers are sent once your order ships, and updates may take 24 to 48 hours to appear. Customers are responsible for monitoring their tracking. If tracking shows the package is still moving, we ask for your patience while the carrier completes delivery.
❌ Incorrect Address / Failed Delivery
Customers are responsible for entering accurate shipping details at checkout. If an order is delayed, returned, or lost because of an incorrect or incomplete address or failed delivery attempts, Nurevora is not responsible for replacement or refund costs, and reshipping fees will apply.
📦 Lost or Stuck Packages
A package is considered lost only if tracking shows no movement for 15 business days after dispatch and the carrier confirms it lost. In that case, Nurevora will help with a replacement or another resolution at our discretion.
🚫 Refused or Unclaimed Packages
Packages that are refused or unclaimed and returned to us may be subject to return shipping fees and handling or restocking deductions. Original shipping fees are non-refundable.
⚠️ Chargebacks & Delivery Disputes
Please contact Nurevora support before filing a chargeback. Chargebacks filed while an order is in transit, within the estimated delivery window, or actively tracking may be disputed with our payment provider using tracking and delivery evidence.
📩 Need Help With Shipping?
If you have any concern about your shipment, email us at hello@trynurevora with your order number, tracking number, and shipping address. Our team is always glad to help.
🔄 Policy Updates
Nurevora may update this Shipping Policy at any time. Changes apply to future orders only.
🛡️ Our Commitment
We are here to make getting the complete word of God simple, and shipping transparent. Thank you for trusting Nurevora.