Refund policy

At Nurevora, we want you to be completely at peace with your purchase. Please read this policy carefully before requesting a return. By placing an order with Nurevora, you agree to the terms below.

📖 Return Eligibility

You may request a return if all of the following are met: the request is made within 365 days of delivery, the book is returned in good, resaleable condition with all included items, it is not damaged, written in, or excessively worn, and proof of purchase is provided.

🚫 Non-Returnable Items

The following are not eligible: books that have been damaged, marked, or written in, items missing their original parts, products damaged through misuse or neglect, and final sale or clearance items (if applicable). Normal reading does not void a return; a book sent back should simply be in the same good condition it arrived in.

🚚 Return Shipping

Return shipping costs are the customer’s responsibility, and original shipping fees are non-refundable. Once your return is approved, our support team will email you the return address and instructions. Please do not ship anything back before receiving this confirmation, as returns sent without authorization cannot be accepted. We recommend a tracked service. Nurevora is not responsible for lost, delayed, or misdirected return shipments.

💳 Refunds

Once your return is received and inspected, we will let you know whether it is approved. Approved refunds go back to your original payment method. Processing typically takes 5 to 10 business days. Refunds may be subject to handling or restocking deductions where permitted by law.

💡 Partial Refund (Keep-It Option)

In some cases, Nurevora may offer a partial refund (for example, 25%) with no return required. This is offered at our discretion to save you return shipping and give you a faster resolution. Accepting a partial refund settles the order in full.

🔧 Damaged or Defective Items

If your Bible arrives damaged or misprinted, contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund at no extra cost, where applicable.

📩 How to Request a Return

To start a return, email our support team at [YOUR SUPPORT EMAIL]. Please include your order number, the reason for return, and photos if relevant. Returns sent without prior authorization cannot be accepted.

⚠️ Chargebacks & Disputes

Please contact Nurevora support before starting a chargeback. We are always glad to work toward a fair solution. Unauthorized chargebacks may lead to account restrictions, and we reserve the right to contest them using delivery confirmation and this published policy, in line with our payment provider and card network guidelines.

🔄 Policy Updates

Nurevora may update this policy at any time. Changes apply to future orders only.

🛡️ Our Promise

We are not just selling a book. We are handing back the complete word of God, the whole canon in one readable volume. If you have any questions, our support team is always happy to help.

Policy Acceptance

By completing a purchase on our website, you acknowledge and agree to this Return & Refund Policy.